Privacy policy

01Who we are

This policy explains how Plumtide Marketing Ltd ("Plumtide", "we", "us" or "our") collects and uses personal information when you visit our website at plumtide.org, contact us or work with us. We are a private limited company registered in England and Wales under company number 17514313, and we are the controller of the personal information described in this policy for the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

02What we collect

Information you give us

When you send us an enquiry, whether by using the form on our website (which opens your own email app) or by emailing us directly, we receive the information you choose to include. This usually means your name, email address, company name, the services you're interested in, an indication of budget and the content of your message.

Information from working together

If you or your organisation become a client, we will hold business contact details for the people we work with, together with correspondence, project information, and the billing and payment details needed to run the engagement.

Technical information

Like most websites, the server hosting our site may automatically record basic technical information when pages are requested, such as your IP address, browser type, the page requested and the date and time. This is used to keep the website secure and working properly.

03How we use it, and our lawful bases

• To reply to your enquiry and discuss how we might work together. Lawful basis: taking steps at your request before entering into a contract, and our legitimate interest in responding to people who contact us.
• To deliver our services and manage our relationship with clients. Lawful basis: performance of a contract.
• To keep business, tax and accounting records. Lawful basis: compliance with our legal obligations.
• To keep the website secure and prevent misuse. Lawful basis: our legitimate interests in operating a safe website.
• To send occasional updates about our services to business contacts. Lawful basis: our legitimate interests or, where required, your consent. You can opt out at any time by replying to any message or emailing us.

We do not sell your personal information, and we do not use it for automated decision-making that has legal or similarly significant effects on you.

04Cookies & fonts

Our website does not set cookies and does not use analytics or advertising tracking.

To display our typefaces, the website loads fonts from Google Fonts, a service provided by Google. When your browser requests these fonts, Google receives your IP address and basic browser information. You can read how Google handles this information in Google's privacy policy.

05Who we share it with

We only share personal information where necessary, with:

• service providers who support our business, such as email, hosting, IT, file storage and accounting providers, acting on our instructions;
• professional advisers such as accountants, lawyers and insurers;
• advertising and media platforms, where needed to deliver a campaign on a client's behalf and within the scope of our agreement with that client;
• HMRC, regulators, law enforcement or other authorities where we are required by law to do so.

06International transfers

Some of our service providers may process information outside the UK. Where this happens, we make sure appropriate safeguards are in place, such as UK adequacy regulations or the International Data Transfer Agreement or Addendum approved under UK data protection law.

07How long we keep it

• Enquiries that do not lead to work together are kept for up to 24 months, then deleted.
• Client records, including contracts and invoices, are kept for six years after the end of the financial year in which our engagement ends, to meet legal and tax requirements.
• Marketing preferences are kept until you opt out, after which we keep a minimal record so that we respect your choice.

08Security

We use appropriate technical and organisational measures to protect personal information against loss, misuse and unauthorised access, including access controls and reputable, secure service providers. No method of transmission over the internet is completely secure, but we work to protect your information and will notify you and the Information Commissioner's Office where we are legally required to do so.

09Your rights

Under UK data protection law you have the right to:

• access the personal information we hold about you;
• ask us to correct information that is inaccurate or incomplete;
• ask us to delete your information in certain circumstances;
• ask us to restrict how we use your information;
• object to our use of your information, including for direct marketing;
• ask us to transfer information you have given us to another organisation;
• withdraw your consent at any time, where we rely on consent.

To exercise any of these rights, email hello@plumtide.org. We will respond within one month. There is usually no charge.

10Complaints

If you have concerns about how we handle your information, please contact us first so we can try to put things right. You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator, at ico.org.uk/make-a-complaint or by calling 0303 123 1113.

11Children

Our website and services are intended for businesses and adults. We do not knowingly collect personal information from anyone under 18.

12Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated shown at the top.

13Contact

For any questions about this policy or your personal information, email hello@plumtide.org or write to Plumtide Marketing Ltd, Office 7656, 58 Peregrine Road, Hainault, Ilford, Essex IG6 3SZ, England.